Location: Métis Crossing, Smoky Lake, AB
Closing Date: Until Suitable Candidate Found
Position Status: Full Time
Step Into a Story That’s Bigger Than You
At Métis Crossing, you won’t just find a workplace, you’ll find a calling. This is a place where the past breathes through every fiddle strum, every bead, every story told around a crackling fire under the northern sky.
Perched on the banks of the majestic North Saskatchewan River, Métis Crossing is Alberta’s first major Métis cultural destination; a place of learning, healing, and celebration. Our Lodge, Cultural Gathering Centre, and sweeping landscape are not just buildings or land; they are living reflections of Métis pride and perseverance.
The Opportunity
Métis Crossing is seeking a customer focused and organized Restaurant/Banquet Supervisor. Reporting to the Guest Experience Manager, the Restaurant/Banquet Supervisor will lead and support the Culinary team and ensure exceptional guest experiences. This person will be overseeing dining and events, working with the Executive Chef, ‘back-of-house’ and ‘front-of-house’ teams.
Key Responsibilities
The Restaurant/Banquet Supervisor will ensure a high quality of customer service within the Food and Beverage operations through continuous communication with all departments at Métis Crossing,
- Oversee dining and event operations, ensuring timely, coordinated, and professional service.
- Perform quality checks during meals and events to ensure satisfaction and resolve any guest concerns immediately.
- Oversee organization practices in the restaurant and event department.
- Monitor and maintain all supply inventories and issue supplies as needed.
- Support budget monitoring and record keeping
- Resolve guest concerns promptly, professionally, and in a diplomatic manner.
- Collaborate on staffing responsibilities and perform Team Lead duties including training team members and assigning job duties.
- Ensure service standards, uniforms, grooming, and sanitation are consistently maintained.
- Encourage a positive, collaborative environment that celebrates Métis culture.
- Ensure the team is trained in all company standards.
- Ensure tables, décor, and service align with event specifications and brand standards.
- Support compliance with Alberta Health Services standards.
- Maintain WHMIS and food handling certifications.
- Participate in safety and sanitation inspections.
- Model Métis hospitality in all guest interactions.
- Other duties as required and assigned.
Skills & Competencies
- Excellent communication skills with ability to effectively communicate both verbally and in writing. Fluency in English is required.
- Exceptional customer service and strong interpersonal skills with the ability to build relationships with coworkers, guests, etc.
- Cultural sensitivity and an ability to promote an inclusive environment exemplified by understanding all cultural groups.
- Experience in discussing performance issues with team members and providing direct and honest feedback when discussing career advancement and leading performance expectations.
- Self-motivated team player with demonstrated interpersonal and leadership skills.
- High level of professionalism, integrity, and work ethic.
- Aware of and understands how all areas of the business interact and how the culinary department impacts and is impacted by other areas.
- Understanding of legislation and regulations (i.e., WCB and employment standards) as they apply to the Culinary department.
- Strong computer skills, advanced working knowledge of Microsoft Office Suite required.
- Demonstrated ability to work in a fast paced, multi-tasking, multi-functional team environment.
- Ability to handle difficult situations with a calm, professional demeanor.
- Excellent time management and organization skills.
- Exemplifies Métis Crossing’s core values and enjoys working in a culture of accountability.
- Knowledge of Métis culture, history, and issues affecting Métis people.
Qualifications
- Bachelor’s Degree or Diploma in Hospitality or equivalent combination of education and experience an asset.
- Demonstrated ability to lead and train front-of-house teams.
- Strong understanding of food service standards, menu knowledge, and guest relations.
- Experience coordinating or supporting catering and events.
- Experience working with Indigenous or culturally focused organizations is an asset.
- Minimum 2 years of experience in a Team Lead role.
- Level C First Aid/CPR would be an asset.
Other Requirements
- Availability to work a mixed schedule of days, evenings, and weekends
- Ability to work at Métis Crossing in Smoky Lake
- Clear Criminal Record Check required
What we Offer
- A rich Indigenous cultural experience.
- Opportunity to work at the first major Métis cultural destination.
- Comprehensive training to support your role.
- Personal development opportunities.
- A comprehensive benefit package and employer/employee Pension Plan contributions.
- Three (3) weeks paid vacation.
Please send your resume to employmentmc@metis.org.
Métis Crossing thanks all applicants for their interest. Only applicants selected for an interview will be contacted. No phone calls please.
